Frequently Asked Questions
General Questions
What is Olavs?
Who can utilize Olavs' services?
Which countries_en does Olavs serve?
Is purchasing cars online safe?
Getting Started on OLAVScars
What documents are required to buy on Olavs?
- For EU traders: official company documents, including the company name, VAT number, owner's full name, company address, and a valid ID card or passport scan of the owner.
- For non-EU traders: a valid ID card or passport scan, residence or company address, and any company documents available.
Why does Olavs require my company documents and ID?
When am I eligible to start bidding?
Bidding & Purchase Process
What should I do if I can't find the car I want?
How does the "Our Stock" section work?
What are "Our Stock" offers?
Payment & VAT
What is the total cost of a car purchase?
Which payment methods are accepted?
Is cash payment an option?
What is the payment deadline for purchasing a car?
What happens if I miss the payment deadline?
If the payment deadline on the proforma invoice is missed, late fees will apply after 7 days. Timely payment avoids such fees.
The late fee is 0.075% of the car's total price per day, with a minimum of 10€ per day:
Vehicle Price | Late Payment Fee/Day |
---|---|
€5000 | €10 |
€10,000 | €10 |
€15,000 | €11.25 |
Your proforma will be automatically updated with the late fee. Access the updated document through the car page or reminder email. The vehicle will not be released until the fee is paid.
Where can I access the invoice?
Are the prices inclusive or exclusive of VAT?
There are two types of prices on Olavs:
- VAT deductible - most prices exclude VAT.
- Margin: VAT not deductible - prices include VAT for vehicles bought from private individuals and it is not deductible.
Can I pay for the car with VAT included?
EU companies must buy vehicles excluding VAT and declare it in their country. Only Belgian companies can include VAT in their payment. Non-EU companies must include VAT, which is refunded after export confirmation by customs.
See the applicable rules based on your vehicle details:
Car Type | Destination | VAT |
---|---|---|
VAT deductible car | Belgium | 21% - VAT included |
EU (except Belgium) | 0% - VAT excluded VAT needs to be declared in the destination country. |
|
Outside EU | 0% - VAT excluded You must pay 21% VAT as a guarantee, refundable after the vehicle crosses EU borders. |
|
Margin car | Any country | VAT is included and cannot be deducted. |
Do I need to pay VAT for exports outside the EU?
Transport & Pickup
Can my purchased vehicles be delivered to me?
What is the procedure for picking up a vehicle?
How long do I have to collect my car from the warehouse?
Will the vehicle have license plates when I pick it up?
What are the operating hours for the pickup locations?
Can I use my company's license plates to pick up the car?
Car Documents
What documents are included with the car?
Can Olavs supply EX-A and EUR.1 documents?
How will I receive the car documents?
What should I do if I receive my car without documents?
Do all vehicles come with a Certificate of Conformity (COC)?
Your Account
How do I apply a promo code?
Why can't I apply a promo code to Stock offers?
What might cause my account to be blocked?
Your account might be blocked for several reasons:
- If you have a trial account and did not upload the required documents to become a silver user within 30 days. You can still log in, upload your documents, and become a silver user to unblock your account.
- If you purchased a car and your payment is overdue. Make the payment to unblock your account.
- If we detected suspicious activity or misconduct. Contact your manager for more information.
To unblock your account, please contact your manager for further steps.